Meet Our Service Team

Our Mercedes-Benz Service team at Mercedes-Benz of Henderson is ready to assist with all your Mercedes-Benz Service and Parts needs. Meet the team and conveniently schedule your service appointment online today or call us at (702) 485-3150 today and we will be happy to assist you.

Management

  • Spencer Kaplan

    Spencer Kaplan

    Service Director

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    Spencer Kaplan

    Spencer Kaplan

    Service Director

    Hometown: Las Vegas, NV

    Interests/Hobbies: Sports

    About Me: I have dedicated 16 years to the automotive industry with 3 of those years to Mercedes-Benz of Henderson. The best part of my position is the staff and our guests. 

    Favorite Restaurant: Carbone located in ARIA Resort & Casino in Las Vegas, NV

    Favorite Mercedes-Benz: Mercedes-Benz S-Class

  • Richard Ommen

    Richard Ommen

    Assistant Service Manager

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    Richard Ommen

    Richard Ommen

    Assistant Service Manager

    Hometown: Las Vegas, NV

    Interests/Hobbies: When I’m not at work, I am spending time with my wife and two daughters. 

    About Me: I have 19 years of experience in the automotive industry with 4 of those years spent right here at Mercedes-Benz of Henderson. My favorite aspect of my position is the people! From employees to guests, I’ve met (and befriended!) some amazing people.

    Favorite Restaurant: Hank’s Fine Steaks & Martinis in Henderson, NV

    Service Tip: To protect your investment, align your suspension every year or whenever you have a tire replacement. 

    Favorite Mercedes-Benz: Mercedes-Benz GLE SUV

    Additional Note: I wanted to share that this company has changed my life. They’ve done more for me than I can explain, and I will never want to work for another dealer group!

Service Advisors

  • Austin  Horan

    Austin Horan

    Service Advisor

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    Austin  Horan

    Austin Horan

    Service Advisor

    Hometown: Rialto, CA

    About Me: I kicked off my career in the automotive industry right here at Mercedes-Benz of Henderson 2 years ago! The best part of my position is working with a great team.

    Interests/Hobbies: Snowboarding, wakeboarding, shooting & golfing

    Favorite Restaurant: Lazy Dog in Downtown Summerlin, NV

    Service TIp: When you take great care of your Mercedes-Benz, it takes great care of you!

    Favorite Mercedes-Benz: Mercedes-Benz AMG® GT 63 S 4-door Coupe

  • Blake Bootsma-Alvarez

    Blake Bootsma-Alvarez

    Service Advisor

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    Blake Bootsma-Alvarez

    Blake Bootsma-Alvarez

    Service Advisor

    Hometown: Hemet, CA

    Interests/Hobbies: Cars and sports

    About Me: I have been a Mercedes-Benz of Henderson Team Member for 6 months now, but I began my career in the automotive industry 6 years ago. My co-workers are the best part of my job.

  • Chad Bartel

    Chad Bartel

    Service Advisor

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    Chad Bartel

    Chad Bartel

    Service Advisor

    Hometown: Moorpark, CA

    Interests/Hobbies: Outdoor adventures & traveling 

    About Me: I have 16 years of experience in the automotive industry and have been part of the Mercedes-Benz of Henderson team for 5 months.

  • Erik Rudd

    Erik Rudd

    Service Advisor

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    Erik Rudd

    Erik Rudd

    Service Advisor

    Hometown: Des Plaines, IL 

    Interests/Hobbies: Golfing, Traveling, Baseball, and Football

    About Me: I have been part of the automotive industry for 31 years and have been a dedicated team member at Mercedes-Benz of Henderson for 5 years now. I enjoy interacting with our guests. 

    Favorite Restaurant: Gibsons Bar & Steakhouse in Chicago, IL

  • Melissa Kerman

    Melissa Kerman

    Service Advisor

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    Melissa Kerman

    Melissa Kerman

    Service Advisor

    Hometown: La Verkin, UT

    About Me: I have 5 years of experience in the automotive industry. I look forward to showing our guests the Fletcher Jones Difference.

    Interests/Hobbies: Cars, beach, and outdoor activities

  • Kevin Grady

    Kevin Grady

    Service Advisor

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    Kevin Grady

    Kevin Grady

    Service Advisor

    Hometown: Fort Bragg, CA

    About Me: I have 17 years of experience in the automotive industry. I look forward to showing you the Fletcher Jones Difference.

    Interests/Hobbies: Cars and sports!

    Favorite Restaurant: Mastro’s Ocean Club in Las Vegas, NV

    Favorite Mercedes-Benz Model: 1997 Mercedes-AMG® C 36

  • Will Bane

    Will Bane

    Service Advisor

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    Will Bane

    Will Bane

    Service Advisor

    Hometown: Las Vegas, NV

    Interests/Hobbies: Enjoy spending time with my family, including camping, hiking, and boating

    About Me: I have spent all of my 11 years in the automotive industry right here at Mercedes-Benz of Henderson. I enjoy interacting with our guests. 

    Favorite Restaurant: Ruth’s Chris Steak House in Las Vegas, NV