Mercedes-Benz Recall Information

Mercedes-Benz Recall FAQs

Recalls can be confusing if you've never dealt with one before. Fortunately, our service experts are here to help you ensure that your recall has been addressed so you can safely take on your Boulder City adventures in a Mercedes-Benz. Explore the frequently asked questions about Mercedes-Benz recalls below:

How Do You Know if You Have a Recall?

It's important to know that recalls can be issued at anytime for nearly any vehicle. While Mercedes-Benz vehicles are designed for maximum safety and durability, there may be some instances where an issue isn't known until later. As a result, everything from new to older Mercedes-Benz models could have an open recall. So, how do you know if you have a recall? There are several ways to check:

• Letter Notification: One of the most common ways to know if you have a recall is if you receive a letter from Mercedes-Benz or the NHTSA.
• Check the Mercedes-Benz Recall Site: The Mercedes-Benz site has a recall page where you can enter your VIN to check if there's an open recall on your Mercedes-Benz vehicle.
• Check the NHTSA Recall Site: The NHTSA also has its own recall page where you can confirm if there's a recall on your Mercedes-Benz.

 

What Do You Do if You Received a Recall Notice?

Once you've confirmed that your Mercedes-Benz has an open recall, you'll want to schedule an appointment with a trusted Mercedes-Benz service center immediately since recalls are typically issued for safety reasons.

Keep in mind that only authorized Mercedes-Benz service centers can assist with Mercedes-Benz recalls. You can speak with one of our team members to schedule an appointment or give us a call at (702) 903-3325 for assistance.

How Much Is a Mercedes-Benz Recall Service?

Do you have to pay for a recall? Recall services are complimentary and are taken care of by by our Mercedes-Benz service center so you can drive around Valley Automall without any issues. Not only will we address the open recall for your Mercedes-Benz free of charge but we'll also perform a complimentary multi-point inspection and car wash as well.

Why Come To Mercedes-Benz of Henderson for Recalls?

We know you can visit plenty of other Mercedes-Benz service centers near the Henderson area. However, we do things differently here at Mercedes-Benz of Henderson and we strive to make every customer happy when they leave our dealership. Come to us for recalls and you can enjoy the following:

• Pickup & Delivery Services: Whether you're in Boulder City or Henderson, we offer pickup and delivery services so you won't have to wait in our dealership while your vehicle is being serviced.
• Genuine OEM Mercedes-Benz Parts: We use genuine OEM Mercedes-Benz parts to ensure that your Mercedes-Benz performs as intended with parts backed by a warranty.
• Preferred Owner Benefits: We offer many guest amenities that you can take advantage of when you work with our team.