Customer Testimonials
Great service the staff its awsome..........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
10/15/2018 Mr. James Hager= very honest, very prompt, very knowledgeable and friendly! Highly recommended! Will return for service again! 200% customer service! Very satisfied customer.
I just had to let everyone know that Erik Rudd is the reason you should take in your vehicle to a dealership rather than a mom and pop shop. Each time I have been in, Erik has given me and my son the Mercedes Benz Owner the most exceptional customer service. And even though sometimes you may pay less elsewhere you have to factor in customer service not just quality. These days its so hard to find old fashioned 5 star customer service that when you come across it with Erik it makes you shed a emotional tear. Like "wow" you actually took the time to get back to me or make me feel like "we" are a priority. Thank You Erik, this yelp review is meant to show my appreciation for your awesome customer service. Thank You for making us feel first class, just like the Mercedes makes us feel when we drive it. You're a rare find these days especially in Las Vegas when it comes to good old fashion 5 star customer service. Thank You again for always going out of your way for my son Anthony and I.
I am treated like a king every time I go there
Excellent experience. Best of any Mercedes dealer I been to. Actually totally turned me around on Mercedes customer service in general, which I have always found lacking compared to BMW or Audi. They went above and beyond to ensure I was satisfied. From the detailed explanation of services to the new GLC loaner, they met or exceeded my expectations of a dealer and service center. Special thanks to James Hager (service advisor) who provided this exemplary experience and in a friendly manner that will guarantee my continued business. Thanks!
I just picked up my car from service. The service was great! I'm a very challenging client of Mercedes-Benz of Henderdon and Eric Rudd was very professional and courteous. Eric has great customer service, I recommend him to be your service consultant.
I recently leased a Mercedes 300. Roger my salesman was excellent and I highly recommend him! Everyone is friendly and very helpful. Only problem is car wash. I have waited as long as an hour and a half. Also there are times when you arrive and are looking for a valet for help and there doesn't seem to be anyone there. I have spoken to Spencer, a manager of service and he said that he would look into the problem. Either they have too few people working or there is a problem with how they schedule their employees work hours. Also consideration of peak hours when people come in for the service should be a consideration. Having to wait an hour and a half is unacceptable and was never a problem at previous dealerships in Florida and New York. Everyone's time is important!
Couldn't ask for better customer service, always going an extra mile!
