Customer Testimonials
We are very happy and please with the purchase, I highly recommend Mercedes Benz of Henderson thank you Lisa Ortega, Ricky Lopez and Raymond Lo
all aspects of service was great: appointment ease, service advisor Will, valet pickup and delivery as well as the actual service and car wash thank you
Dave always makes sure we get what we need done the first time and gets us back on the road. We can’t ask for better service.
This service was done perfectly and Will Bane is so knowledgeable about the car and what needs to be done to keep it in perfect shape
Our service liaison Will, is always professional,knowledgeable and delivers.
Great service, and efficient! Lots of teamwork to keep me from waiting. I really appreciate it. They are my dealership of choice in Las Vegas/henderson.
Scott and Johnny were very helpful and considerate with the long distance purchase of the car for my parents. Thank you so much for making this experience easy.
Jordan has been attentive and personable each and every time I've interacted with him. Always professional and informative and has gone out of his way to help.
Always an easy process to set up an appointment for service. Easy drop off if my vehicle and with Will always pleasant snd professional. My vehicle was well taken care of!
Very friendly and I was helped right away. I am happy with my purchase and they were great to help me out by driving the vehicle to my home even though I live 30 mins away. That was much appreciated since I came alone. Also thank you for helping me set up the app while I was there. The transaction went very smoothly.
I never have a complaint when dealing with this dealership. I have dealt with Mr. Will Bane on many occasions, this young man never ceases to amaze me. He is a stickler for details, remembers our last conversation from months ago, and he always goes above and beyond with his "white glove service". My hats off to Mercedes, you really choose top notch people!
Best customer service ever, everyone was helpful knowledgeable and made us comfortable. By the time we finished we felt like old friends. I would highly recommend working with these guys if you are looking for a quality new or used vehicle. I’ll be back for sure!
I appreciated the salesman John as he treated us well. He explained the benefits of the GLC and the warranty. Lisa went over the DMV section and did a great job explaining the controls of the vehicle. Felt real comfortable driving off the lot.
Very professional. They answered all my questions and made the whole process smooth and painless. I highly recommend them thanks very much. We are enjoying the car immensely.
Excellent customer service!! I typically go to California for the B service because it is less expensive, but I have grown to trust Will Bane. I also used the pick up service for the first time. The person picking up my car and dropping off the loaner was very nice. I don’t like to use a loaner because now I know what my next car will be, but it was a very easy process.
Erik Rudd always very helpful and he really great in customer service.. He very knowledgeable what my car needs. Thank you for always there to take care what car needs.
Spencer Kaplan always does a phenomenal job. Additionally, the staff are always very kind and helpful. I couldn’t be happier with my purchase. The best!
Spencer and Will always take care of me. It like they treat everyone like family. Great place to get you MB serviced. Everyone is very helpful and wants to make your experience amazing
The service man Erik was very knowledgeable and was willing to attend to our needs founding out the problem that existed
Shaun Holtwisch was amazing. He tried to get my decal for my favorite team off my GLC to put on my new GLE. It wouldnt come off so he took the time to order me a new one as a surprise birthday gift. He then helped me put it on the window. It meant a lot to me.
Prompt, friendly, and informative. Alerted me to a recall I had not been alerted to.
Wow, did Scott deliver! We told him the model of Mercedes we were interested in buying and he found it within a couple of days!!! We love the great customer service we receive at Mercedes. Thank You Scott!
Outstanding and Superior Customer service. Extremely pleased with Jim, John and the entire team. Thank you so much for making the process so easy and seamless! 🙂
Thank you Shaun for making the car leasing process so effortless. It was a real pleasure dealing with you all. Thanks to Lisa also for the instructions. There are so many bells and whistles, I’m sure I’ll be back for a refresher course.
Professional,comfortable and enjoyable buying experience .it feels good to be back in a Mercedes again. Look here before you shop anywhere else. Great place.
My experience was fantastic. John B was friendly and helpful, and was a great resource for all my questions. I would definitely consider this dealership for my next vehicle purchase.
Jordan Blankmeyer was a pleasure to work with. I asked him questions about my car service and he answered my questions.
Michael is just exceptional, as a sales person and human being. Finance was efficient and helpful. I got a good deal and low payments. Disappointed that the windshield took 3 days to fix, should have been repaired prior to purchase, as it was broken 2 days before I came in. Other than that it was a wonderful experience.
I have often used this facility for service with my older MB and was always treated well. This was my first vehicle purchase at MB of Henderson and my wife and I were totally satisfied. The salesperson (John B) was very professional and courteous.. He offered us the use of a GLE while the car that we were interested in purchasing was being delivered to the dealership. I would definitely highly recommend MB of Henderson for your next auto purchase.
This place is fantastic. My service representative is always approachable, pleasant, and feels as if he is looking out for my best interest as well as that of the company he represents. Could not be more pleasedand this is from the day in 2019 that I first went to this place. It is a star.
great customer service, explained what probably will need repairing next visit. na na na na na na na na nan na an an an ana .
Outstanding to buy a new Mercedes at this dealership. Friendly and outgoing.
Customer Service exceeding Elegance and Expectations. Thank you for accommodating my work schedule with your friendly smiles, clear, brief, & direct communications. I wanted more than to be happy with my purchase. I wanted to feel accomplished with my budget, price, rate, and down payment. AMAZING ACCOMPLISHMENT!! You're an awesome 'tag-team' (See you in a couple of years)
Outstanding service. Eric in service department was able to get my car in and resolved issue in a timely manner. Driver who took me home when I dropped my car off provided excellent customer service. Very pleased with the services I received.
Dealing with Jim Chaisson is always an incredible experience! Jim had Micheal Ranoine help me out in the purchase and finding me a car and he was outstanding from start to finish! I will definitely continue purchasing cars from them.
I took my car in to be serviced and it was excellent. I was provided with a loaner and all the staff were super friendly
Will Bane was our service rep and he was exceptionally helpful and professional
I purchased a GLE 53 AMG from this dealership and they did provide exceptional service and were extremely helpful in the process of purchasing a vehicle from out of state. The process was quick and informative. Michael and Dora were amazing to work with. Would definitely recommend this dealership in the future and will return.
Friendly service, quick and easy. Michael always takes care of us and makes us feel like family when we are there. Will be returning for future purchases.
Excellent car purchase service! Chip was the best.
Ricky is the best car sales man I have ever dealt with No pressure listens to what I am looking for abs then he finds the perfect car
I'm truly thankful for the good service at Mercedes Benz of Henderson. They made everything easy for their customers.
I ALWAYS RECEIVE EXCEPTIONAL SERVICE FROM MERCEDES-BENZ OF HENDERSON! SPENCER KAPLAN & WILL BANE ARE THE UTMOST PROFESSIONALS AND ARE A PLEASURE TO DEAL WITH.
Great personalized service. Got me in at a time that met my needs, followed up keeping me informed. No hassle, smoothly operated process. Efficient and friendly
I am very pleased with the service I received at Mercedes of Henderson. The service advisor, Chad Bartel, was very professional and kept good communication.
I love crew of MB at Henderson. I have always been treated the best!! They ROCK Trent is AWESOME , highly recommend him and team to everyone interested
All is well. All is great! The service is such that it meets the superlative standard of the brand for which it represents. So 25 words are not needed.
I've bought 3 vehicles from Mercedes-Benz of Henderson now and I can say for sure that this dealer offers sincere and genuine service. Everyone was kind when they greeted us and made sure we had everything we needed. Roger and Trent helped us all 3 times and they made sure that we were well accommodated and made the sales process very smooth. I will continue to do business with them for many years to come!
Dave was very friendly and professional, And our vehicle was fixed in literally less than one day! Outstanding service! Would definitely buy my next Mercedes here.
Erik Rudd very professional and very helpful friendly service advisor. there fix my car on time and professional and there order one more parts for my car
Trent Jenkins is a true professional and gentleman. I had the ultimate experience ever in purchasing my car thru him. Dora was also a pleasure and your detailing crew were awesome. Thank you all.
The service was great! Will was prompt and friendly. The woman at the waiting area consession was very nice and cheerful. She offered me a drink and snack before the place was open.
Will did a great job at fixing my service related issues & exceeding my expectations! Johnny Tillman always does a great job in assisting me with any sales or customer service issues or concerns I have. Though Johnny is my sales person, I also know Ricky Lopez through Johnny & Ricky is always friendly & helpful also.
At this dealership they work as a team. They are focused and know the objective. To sell ab exceptional vehicle and be sure the customer feels like a king.
It was a great pleasure to work with Roger. He is very helpful and he is one of the reasons in my decision to choose a Mercedes over a BMW. I heard the service is the best and I look forward to it.
Chad is the best service rep you’ve hadn’t your dealership! I don’t want him to get a big head but you did require 25 words
Ricky was a pleasure to work with. Very knowledgeable. The car I originally chose was sold when I came back to purchase but Ricky helped me find one I liked even better!
Scott and Brandon and Alexa make Mercedes of Henderson shine.
I always work with the same service agent and always makes it super easy for me to schedule any regular maintenance. Always gives me options and works around my schedule to make it as little of an inconvenience as possible. Will always gives me a heads up about suggestions and needs foe the car without feeling as though Im being forced to spend more than needed.
John Broadbent was very professional , he made my experience very easy. We recently had an accident with our previous car and needed a replacement
Solex got me what I wanted. Quick and fast. This is my second car from him. Thank you again for a seamless delivery. Car purrs.
Everyone was very helpful and courteous. The whole transaction went smoothly. The staff made our car buying experience into an extravaganza. Something we have not experienced before. We love our new vehicle.
Dave Leslie always takes great care of me as a customer and the experience was easy, fast, and reliable.
I just moved to Henderson. Consequently this was my first visit. Overall experience was great. My only recommendation is letting people know when you pick up your vehicle see your service department contact. I wondered around a bit looking for the proper place to pay for my service.
This is my 4th Mercedes. I love the performance and style. The service is excellent and providing a loaner is so convenient. Looking forward to my 5th Mercedes.
This is my 5th new car purchase from this dealership. They make the experience easy and stress free.
Our service advisor was top notch. He kept the communication flowing extremely well and was very professional. All your service advisors need to learn from him.
Will remain a permanent customer of Mercedes Benz of Henderson
Great service. Professional and friendly.No high pressure sales.. Found me my wish list car!!! Would happily refer! Ask for sakesman: John Broadbent!!! Thank you!
Mercedes Benz of Henderson always does a great job servicing our vehicle. We have been going to them for years. We also appreciate the service we receive from Will Bane, our service advisor.
I had a wonderful experience with my Service Supervisor, Blake Alvarez. He was so polite and courteous. They had me in and out in no time at all. They also went above and beyond with some helpful options for when my lease is up. Blake was extremely knowledgeable with the terms of my lease and was able to answer all of my questions.
Service was impeccable! ⭐⭐⭐⭐⭐ Jordan was amazing! The service was everything I expected and more. I took my car in for a service and was very pleased.
This is the 4th Mercedes that I have purchased and I did not think it could get any better but it did. Solex Eke is the best. Lisa Ortega was so patient with me as she showed me how the new touch screen works. Do not know why anyone would go anywhere but to Mercedes Benz of Henderson
Flat tire in my way to My Day of Beauty!!! Spencer Kaplan saved the day... Love, love, love service department at Henderson Mercedes! Thanks so Much!!
They went above an beyond to make me happy Salesperson Ricky Ricardo was awesome! I highly recommend this car dealer at Henderson Las Vegas Nevada.
Jordan Blankmeyer has great customer service and definitely attends to my vehicle needs. He is so pleasant to work with, and I only request him when getting my vehicle serviced.
Chad is an exceptional service representative. Knowledgable and takes the time to explain.
Erik Rudd is an honest and helpful service rep and he always makes sure that I get the best service ever! I have been satisfied that Erik makes sure my car is serviced well!
Did great service and washed cleaned vehicle inside and out
Blake was courteous and took the time to explain what was causing the issue I was having with my car. He also went over the keyless entry system which was not gone over when I purchased the car. It was a great experience and I thank you.
Dave Leslie has been my service advisor for the last 4 years. He always went above and beyond to exceed my expectations. Mercedes and their staff really know how to treat you like royalty. Thank you for everything!
My first time bringing in my Benz for service . Erik was a pleasure to work with. Appointment on time, walked me through my services and my car was ready that day.
Sprinter Service Manager Dave Leslie is the main reason we continue to purchase all our person vehicles and work vans from Mercedes-Benz Henderson. Dave always makes the service process fair, easy, & convenient for us. As busy as he is, Dave always makes time to help us service our vans quickly and fairly. So many people worry a lot about the short term purchase process and do not even consider the long term servicing. Shop with Richard Woodward. Service with Dave Leslie. Sleep like a baby.
I was happy with how quickly I was fit into the que for service, the work was done quickly and efficiently and I was able to get my car the same day.
I recently moved from Newport Beach, CA to Henderson. This was my first visit to Mercedes-Benz of Henderson and Michael Giordano provided excellent service. This is now definitely my new dealership for my automotive needs. Thanks for the great professional experience.
Great experience with the gentleman who handle my repairs and With the sales person Chip
The best service I have ever received!!! As soon as you pull into the service area, there is somebody there to greet you. My service representative is always on time for the appointments and available and gets me in and out very quickly. They text you to keep you posted as things are moving forward and the car was ready on time. I hope I never have to go anywhere else to have my car serviced!
Many thanks to Erik Rudd (Service Advisor) and Kevin Dykstra (Service Technician). Their knowledge, craftsmanship, and professionalism, brings great credit to Mercedes Benz of Henderson. Customers are treated with courtesy and respect, and Mercedes Benz of Henderson is worthy of the Mercedes Benz slogan (The Best or Nothing). The quality of their services far surpasses my expectations. A.R.S.
These guys are great. The whole staff is friendly every time we do business with them. They know how to take care of their clients.
The areas of concern were discussed at length and our options and prices were discussed. We were not pressured to do the optional services. The loaner car was very useful.
Very friendly staff from the customer service to the cafe staff.
Fast efficient & friendly service. Erik always treats clients with courtesy & respect. The ladies in the S Cafe come through with the Dunkin and tempting donuts served up with welcoming smiles. Absolutely the best!
David Leslie is an extremely competent, efficient and friendly advisor. Called with updates and was able to get me on the road in time for Christmas!
The service receive there is always top notch and from the front door to the back door, everyone there is so professional, cordial and accommodating, all of that with a smile. :-). The work perform there is bar none.... I love my Mercedes Benz Henderson NV dealership!! Will Bane is the best Service Coordinator ever!!
Excellent service. Professionalism at it's best! Everyone was helpful. They made me feel at ease. I left with a thorough run-through on my car and I did not feel so overwhelmed as I thought I might have been. Thank You Mercedes Benz of Henderson.
Very smooth process. J.T. Tillman was great to deal with.
The staff on the sales and service team was fantastic They make feel at home and very happy about selecting Mercedes Benz from my previous purchases at Cadillac of Henderson Thanks Ricky and Michael for all your help and support
We came in with a check light on our Revel Sprinter. Dave Leslie got us right in, diagnosed, fixed the issues, and out within a few hours, and found the repairs were even still even under warranty! Couldn't be happier! Love our Mercedes! Thank you Dave!
Anytime i have needed assistance, its always an experience. Im always in and out, and they have Great customer service! I would highly recommend.
Excellent and friendly service! Mercedes Benz of Henderson is always amazing. The staff is the best. The showroom is impeccable and they are always willing to help. Need I say more!!
