Will Bane always keeps me informed on what's going on with my vehicle and has always delivered the best service to my husband and I! He is extremely professional and very detailed oriented when I have any questions at all. Highly recommend him when it comes to all of your service needs!
Wonderful place for service. They were accommodating for a quick service and they completed the vehicle on time.
I have been gong to this dealership for about 7 years and I wouldn't trade these guys (and girls) for the world. I'm on my third Benz, and my wife has her first. The service, friendliness, repair time, loaners and discounts make this the best place to get your Benz serviced. Dustin is my repair guy and he is always there for me when I need him. He knows the vehicles they work on and get in, so I am always comfortable with his discussion of the problem. He works to keep it affordable by explaining the costs, and, when available, what type of discount he can apply. Just as important, he typically knows what my warrantee will cover, and always works hard to get them on board in covering my repair. I trust Dustin, and therefor by extension, this dealership implicitly. In 7 years they have never let me down. I highly recommend Dustin and the Mercedes Benz of Henderson team for your service needs, they are the best!
I have always received great service for Mercedes Benz Of Henderson. Especially from the Service Department. I am informed from the time the service appointment is made, when the loaner is made available. I am immediately told what the issues are with my car, expected finish time and I always am in the loop with everything they are doing. They make it convenient for me the customer. My car is clean and ready when promised. I don't take my 10 year old Mercedes ML 350 to any place else!
I have bought 7 cars and been working with the service dept of Mercedes of Henderson over the last 10 yrs living here. I have lived in many other places and I would have to say that the sales people we have worked with are top flight. We just bought a new vehicle from Wyndell and he was great! The sales managers we have worked with have always treated us fairly and we have gotten what I consider excellent deals and good customer care. The warranties have always been explained to us and have helped us out in the valley when tires get wrecked by construction debris and windshields get wrecked from rocks due to our non stop construction here. On the service side we have worked with Dustin and he is phenomenal. I have worked with other service departments here in the Valley and these guys are the best. I trust them and they always look out for us. My highest recommendation!
Review for Mercedes-Benz of Henderson: Dustin Dapkus in Service is the top person that knows my car inside and out and always gone above and beyond in customer service. I've been bringing my '95 S320 here for nearly eight years now, I believe. Dustin knows his cars!!! I've had several major repairs done, along with the regular service, and each time I'm provided with a Mercedes loaner vehicle for as long as it takes to get the parts in and to get the job done, and I just love that. Sometimes I'll just wait for a quick service to be done, like an oil change, and I love relaxing in their showroom and checking out all the shiny new models! Another aspect I appreciate, is that Dustin explains everything and I've learned so much about my car because of him! I always feel like I am in the best hands possible with Dustin! Will not take my car anywhere else! And a big thank you to Bill and the other two technicians in the garage that actually perform the work and service on my baby! Because of her age, they are very particular about who works on my car. They take good care of her and I do appreciate it very much!!
Had to have the SBC pump replaced on my '05 E55, a dealer only install. Dustin in service worked with me to get my car in and out within a day. I can't think Dustin and the service staff enough for their care and professionalism.
I've been coming to Mercedes Benz of Henderson for over 10 years for service for my cars and when I'm in the market for a new car. The service department always exceeds my expectations for jacqueline Dustin who has been my service Coordinator since I moved to Vegas. They've always done everything in our power to get my car fixed and serviced with a brand new wash in a loaner car so that I can go about my business. They have even come and picked up my car for me. The sales department is top notch as they have gotten me exactly what I wanted for my last two cars even though my specifications were very hard to find. I appreciate the professionalism and courtesy and will continue to use them as my Mercedes-Benz dealership.