Excellent service. My service was fast and dependable. I dropped the car and was given a loaner at 11 and my car was ready and delivered by 5:00 pm same day. Everything was done and car was washed. Thank you.
Went to the dealer after receiving a recall notice, I was accommodated immediately and the service was done with the car washed in under 2 hours.
It is a pleasure to have Dustin as our service advisor. He is very, knowledgeable ,with a customer first attitude. He is the reason we keep buying Mercedes Vehicles.
Overall the quality of service and friendliness of staff is exceptional. The entire dealership is very clean. This is my second car that I've had serviced at this facility. I won't take my car anywhere else. Service Representative Eric Rudd has been very easy and pleasant to work with. He's always been very responsive and helpful. The only down side was that my car was not cleaned to the level of their usual standards. I still have mud on the sides of my car behind the front tires and my trunk was untouched. Despite the detail work, my experience was positive.
I have been dealing with Jimmie in service for the past year. And he is exceptionally awesome. I could not be any happier. Thank you Jimmie for all your help. Sencerly steve. At Safeco parking and transportation.
First, I am extremely picky and high maintenance (everyone who knows me will say "Duh" here haha). So with that said... I am in absolute love with how everyone is just so helpful and accommodating at this place! It was also a beautifully well kept and clean establishment as well. A+I have had to return a few times for some Maintenance issues that my lovely car (that's not sarcasm... I really do love my MB) had, so this was NOT a one time fluke that I just caught them on a "good day". They are all ACTUALLY super nice. And OMGosh the price tag of fixing some of these things!!! Just wow!!! Super cheap, but DEFINITELY quality! Will absolutely be back for upkeep services.Thank you so much to Will Bane, Richard Ommen and everyone at Mercedes for helping to get my MB fixed quickly and always keeping me updated on what was going on in between! (Sorry for being such a pain... sigh)I know this sounds over the top. But all true. Promise! 🙂
Richard is the best Service person I have ever had.
Well run facility with pleasant people to work with.